Frequently Asked Questions - Shores Vacation Rentals

When will we receive our arrival instructions?
Three days before your arrival, we’ll send you a detailed check-in email. Then, at 10 AM on the day you arrive, we’ll text you a customized home guide packed with everything you need—access info and more!

Where do we check in?
You’ll check in right at the property! No need to stop in and pick anything up - We offer self-checkin at all of our properties!

When do we check in? 
Check-in starts at 3 PM Eastern Standard Time, unless you’ve scored a confirmed early check-in.

What information do we need for check-in?  
All you need is the home guide we send via text on the morning of your arrival. Easy as that!

Can we check in early?
Early check-in might be possible, but not during the Summer season. If you're planning a Spring or Fall weekend, just ask us! We’ll know a couple of days before your arrival.

What time is check-out?
Check-out is at 10 AM sharp Eastern time. Housekeeping arrives promptly, so we appreciate your cooperation!

What do we need to do for check-out?
We keep it simple! Just empty the fridge and counters, take out the trash, clean the dishes, and lock up the property. That’s it!

Can we check out late?
Late check-out might be available outside of Summer season. If you’re visiting in Spring or Fall, check with us. We’ll let you know closer to your stay.

How does payment work? 
At booking, we’ll charge your credit card for half of the reservation total. Prefer to pay by check? No problem! We can hold your reservation with the card while you mail the check. Your final balance is due 45 days before arrival, and we’ll automatically charge the card unless you’ve made other payment arrangements with us.

What if we need to cancel?
We strongly urge you to consider purchasing travel insurance to protect yourself in case something comes up and you can't make it. Shores Vacation Rentals has partnered with RentalGuardian ® and InsureStaysTM to help safeguard your booking deposit and other pre-paid non-refundable payments related to planned travel. We strongly encourage you to purchase optional travel insurance.

Standard Travel Insurance covers risks incidental to planned travel such as sickness, accidental injury, or death of you or a family member (or of a traveling companion), weather delays, natural disasters, unexpected changes in your employment, and many more specified reasons.

• The standard protection cost is 7% of your reservation total.

• The premium charged for travel insurance is non-refundable after 10 days from purchase date.

• For more information, please visit our website or consult your coverage documents.

We now are also proud to offer Cancel For Any Reason (CFAR) Coverage! We strongly encourage you to purchase optional travel protection.

• Travel Insurance covers risks incidental to planned travel such as sickness, accidental injury, or death of you or a family member (or of a traveling companion), weather delays, natural disasters, unexpected changes in your employment, and many more specified reasons.

• In addition, for an additional charge, you can choose the optional CFAR benefit which pays up to 60% of pre-paid non-refundable charges should cancel for any reason not covered by standard travel insurance.

• To include the optional CFAR benefits, the cost is 10.8% of your total reservation invoice amount.

• The CFAR benefit is not available to residents of New York or Washington.

• The premium charged for travel protection with the CFAR benefit is non-refundable after 10 days from purchase date.

As a covered traveler, should you need to claim benefits due to unforeseen circumstances, initiate your claim HERE or by calling (833) 610-0736. To learn more, visit our website or consult your coverage documents. Guests opting not to purchase travel insurance should be aware that per the terms and conditions in your rental agreement, refund-in-full of your reservation deposit(s) will not be available; therefore, your booking payment could be at risk.

Cancellation Policy
•    A 50% deposit is taken immediately when the reservation is processed.
•    Free cancellations within 24 hours of booking for reservations.
•    A $300 per unit handling fee will be charged on cancellations made prior to arrival. 
•    Cancellation 45+ days prior to the check-in date: All deposits, less the $300 cancellation fee, will be refunded.
•    Cancellation less 45 days or less prior to the check-in date: No refund is offered.

There are no refunds for early departures. Refunds will not be provided for inclement weather, inoperable equipment at the rental property, or for any other circumstances beyond the control of Shores Vacation Rentals.

Do we have to rent for a full week?
In the summer, most of our vacation rentals are booked for full weeks. However, we always have a few properties that offer shorter stays! If you’re visiting in the spring, fall, or winter, many homes are available for two or three-night stays. Simply enter your preferred dates on our website, and it will show you all available rentals. Or, reach out to us and we’ll help find the perfect option for you!

What is provided in my vacation rental? 
Your vacation rental is fully stocked with essentials to make your stay comfortable! In the kitchen, you'll find cookware, bakeware, utensils, dishes, silverware, dish cloths, and dish towels. Standard appliances include a toaster, 12-cup coffee maker (with 100 filters for non-Keurig homes), and a microwave.

We’ll also provide a starter supply of paper towels—one roll on the counter and another under the sink—along with a small bottle of Dawn Dish Soap and a 12-count box of Cascade for dishwashing. Trash bags? You’re covered! We provide small and large waste bags for all trash bins.

For outdoor cooking, grilling tools and propane are ready for you. Plus, we’ve stocked a roll of aluminum foil and plastic wrap to keep your grillables fresh. You’ll also find salt and pepper for seasoning.

For the bathrooms, we supply three rolls of toilet paper per bathroom, one box of tissues, and hand soap that’s replenished as needed. Each guest will have one bath towel and one washcloth, and each bathroom is stocked with two hand towels.

If your rental has a laundry facility, we provide a 12-count box of laundry pods and dryer sheets to keep your clothes fresh. You’ll also find an iron, ironing board, and hairdryer for added convenience.

Don’t forget to bring your own beach towels, beach gear, and personal toiletries!